Interviews with the customer
Analysis of gaps within the CJCM to develop a deep and shared understanding of the current product state and the market needs
The expert with support of the learning experience designer is creating a program for the sessions
Presentation of the results of the research
Presentation of the results of the session to the extended team
Dedicated industry expert + tailored research to address your challenges
Professional learning experience design approach to focus and develop your team
Skill set Improvement of your team while working on real company tasks
Customer Journey Map analysis
Analysis of best practices on the market
Facilitated discussions and written documentation of participants' ideas
Frameworks from Discovery product process, Design Thinking, JTBD, TRIZ, TOC, Lateral Thinking, CRAFT
Gamified exercises and energizers
Development or reinforcement of the existing customer journey map
OKR session, clear next steps, and key takeaways